For Inquiries and Appointments:
Massage Late/Cancellation Policy
To cancel/reschedule or if you are running late for an appointment, please contact our office directly. Since we are often seeing other clients you may reach our voicemail. Please leave a message with your name, phone number and an appropriate time to reach you. When we are in the office, we check our messages throughout the day. The exceptions to this are on weekends, holidays, or when a therapist is sick or on vacation. Therapist's voicemail message will e updated periodically as needed. In an emergency, you will be directed to contact your physician, an emergency room or 911.
At Alive and Well Corp we understand that unanticipated events happen occasionally in everyone's life. Business meetings, project deadlines, flight delays, car problems, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our massage therapists' time, we have adopted the following policies:
- In most cases, a 24-hour advance notice is required when canceling an individual appointment. This allows the opportunity for someone else to avail themselves of our services.
- If you are unable to give us the minimum 24-hours advance notice, and we are unable to fill your time slot, you will be charged in the amount of $25. At our discretion this charge will be either automatically deducted from the outstanding balance of an existing membership; otherwise, it must be paid in full prior to your next treatment.